Return & Refund Policy
Last updated: 28/4/2026
At The Gourmet Butter Company, we take pride in the quality of our products and want you to be completely satisfied with your purchase.
1.Food Products (Perishable Items)
Due to the perishable nature of our products, we do not accept returns on any food items, including butter, flavoured butters, or buttermilk.
However, if your order arrives:
- Damaged
- Incorrect
- Or not of satisfactory quality
Please contact us within 24 hours of purchase or delivery with:
- Your order details
- A description of the issue
- Clear photos where possible
We will review your case and may offer:
- A replacement
- A refund
- Or store credit
This is handled on a case-by-case basis.
2. Non-Food Items
For non-perishable items (e.g. butter dishes or merchandise), we accept returns within 14 days of purchase, provided that:
- The item is unused and in its original packaging
- You have proof of purchase
Customers are responsible for return shipping costs unless the item is faulty.
3. Refunds
If approved:
- Refunds will be issued to your original payment method
- Please allow 3–5 working days for processing
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
5. Contact Us
For any return or refund queries, please contact:
Email: info@thegourmetbuttercompany.co.uk
Business Name: The Gourmet Butter Company
6. Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
Privacy Policy
Last updated: 27/4/2026
This Privacy Policy explains how The Gourmet Butter Company (“we”, “us”, or “our”) collects, uses, and protects your information when you visit our website.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address (if applicable)
- Payment information (processed securely via third-party providers)
- Any information you provide through contact forms or email
We may also collect non-personal data such as:
- IP address
- Browser type
- Pages visited on our site
- Time spent on the website
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Process orders and payments
- Respond to enquiries
- Send updates, promotions, or newsletters (if you opt in)
- Improve our website and customer experience
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Payment processors (e.g. SumUp, PayPal)
- Delivery companies (for order fulfilment)
- Service providers who help operate our website
All third parties are required to keep your information secure.
4. Cookies
Our website may use cookies to improve your browsing experience. Cookies help us:
- Understand how visitors use our site
- Remember your preferences
You can disable cookies in your browser settings if you prefer.
5. Data Security
We take appropriate measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
However, no online system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us at:** info@thegourmetbuttercompany.co.uk**
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact:
The Gourmet Butter Company
Email: info@thegourmetbuttercompany.co.uk
Phone: 07595 456963
By using our website, you agree to this Privacy Policy.
Copyright © 2026 The Gourmet Butter Company - All Rights Reserved.